Business Terms
Last updated: 28 June 2026
Private-pilot legal draft. Final legal review is required before broader public launch.
1. Scope
These Business Terms apply to business owners and authorized business users using Zomia to create missions, campaigns, reward templates, staff invitations, and customer loyalty workflows.
Zomia is operated by Bellis Prennis, Fremersbergstr. 103, 76530 Baden-Baden, Germany. Contact: info@zomia.eu.
Customers are subject to the separate Terms & Conditions.
2. Private-pilot status
Zomia is currently operated as a private-pilot MVP. Features, screens, operational procedures, and commercial conditions may change during the pilot. The service is not yet intended for broad public rollout.
3. Business account
The owner must provide accurate business information, choose a suitable business category, keep account access secure, and ensure that only authorized people access the business account.
The owner is responsible for activity performed through the business account unless caused by Zomia's fault or by a security incident outside the owner's reasonable control.
4. Staff invitations and staff access
Owners may invite staff by email. Staff accounts become usable only after the staff member accepts the invitation and sets a password. Owners can activate or deactivate staff access.
The owner is responsible for inviting only authorized staff, removing or deactivating staff access when it is no longer appropriate, and informing staff that their actions in Zomia may be visible to the business owner for operational, support, and audit purposes.
5. Staff activity
Staff may scan customer QR codes, register customer actions, and use active rewards according to the service workflow. Staff must register only real, authorized service events and must not create false actions or use rewards without customer confirmation.
Staff activity may be shown to the business owner for audit, support, and operational review.
6. Missions, campaigns, and rewards
The business is responsible for defining clear missions, campaign thresholds, date ranges, repeatable cycle settings, reward templates, reward conditions, validity periods, and customer-facing offers.
The business must make sure that staff understand when a customer is eligible for a reward and how the reward should be fulfilled.
The business must honor rewards it makes available through Zomia unless there is a clear misuse, fraud, technical error, or legally valid reason not to do so.
7. Discounts and offer transparency
If the business offers percentage discounts, fixed discounts, or gifts, the business is responsible for ensuring that the offer is not misleading and that price or discount information complies with applicable consumer and price-transparency rules.
When a reward is presented as a discount, the business should be able to explain the relevant conditions, expiry, redemption limits, and reference price or offer basis where applicable. If consumer-facing discounts become a core part of the service, additional Omnibus Directive and price-comparison wording must be reviewed before broader rollout.
8. Customer and loyalty data
Zomia processes customer and loyalty data to operate the service. The final controller/processor model between Zomia and participating businesses must be reviewed before broader public use.
Businesses must use customer data from Zomia only for operating the loyalty workflow and related customer service. Businesses must not export, copy, sell, or use customer data for unrelated marketing or profiling unless legally permitted and properly disclosed.
If a data processing agreement (AVV/DPA) is required between Zomia and a business, it must be agreed before broader public use.
9. No wallet or cash economy
Zomia points are loyalty progress indicators only. They are not cash, not electronic money, not transferable, and cannot be paid out.
10. Fair use and security
Businesses and staff must not manipulate points, create misleading campaigns, misuse customer QR codes, register false actions, attempt to bypass reward validation, overload the service, or interfere with Zomia systems.
The business must notify Zomia if it becomes aware of unauthorized access, staff misuse, suspicious activity, or a security incident affecting the business account.
11. Suspension and restrictions
We may restrict or suspend a business account, staff access, campaign, reward template, or other business feature if we reasonably believe there is misuse, fraud, security risk, misleading customer communication, or unlawful activity.
12. Availability and changes
Availability may be interrupted by maintenance, technical issues, security work, provider outages, or pilot-stage changes. Zomia may change or remove private-pilot features as the service develops.
13. Privacy
Information about personal data processing is available in the Privacy Policy. Business-specific data protection responsibilities still require legal review before broader rollout.
14. Contact
Contact: info@zomia.eu